Polityka zwrotu kosztów

Last update: 06.02.2025

At PW Motor, we strive to provide high-quality automotive parts and accessories. However, we understand that there may be times when you need to return a product. This Return and Refund Policy outlines our procedures and your rights regarding returns and refunds.

1. Eligibility for Returns

You may return items within 30 days of receiving your order, provided they meet the following conditions:

  • The item must be unused, in its original packaging, and in resalable condition.
  • Item labels, tags, and any attached accessories or manuals must be included.
  • Custom or modified parts are not eligible for return unless defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at sales@pwmotor.co.uk or call us at +447438 166256. Provide your order number and the reason for the return.

  2. Return Authorization: Your request will be reviewed, and if approved, you will receive a Return Authorization (RA) number along with instructions on how to return the item.

  3. Packaging: Carefully package the item to ensure it is protected during shipping. Include the RA number on the package.

  4. Shipping: Return the item to the address provided in the return instructions. Please note that you will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

4. Partial Refunds

In certain situations, we may issue partial refunds, including (but not limited to):

  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

5. Exchanges

If you need to exchange an item for the same item (like a different size or color), please follow the return process above to return the original item and place a new order for the desired item.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards.
  • Downloadable software products.
  • Items marked as final sale.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide you with a replacement or refund, including return shipping costs.

8. Contact Us

For any inquiries about your return or refund, please contact us: